FAQ

At 143MTD, we understand that many customers — from beginners to professional print shops — have questions about artwork, transfers, ordering, shipping, and troubleshooting. Below are the 10 most common FAQs, written in clear detail to help you get the best results and the smoothest ordering experience possible.

1. How do I place an order for DTF transfers or gang sheets?

Ordering from 143MTD is designed to be simple and flexible.
You have two options:

Option 1: Upload Your Artwork

If your artwork or gang sheet is already prepared:

  1. Choose the product you want (Gang Sheet, Custom DTF, UV DTF, Glitter DTF, etc.).

  2. Upload your file directly to the product page.

  3. Select your size, quantity, and add to cart.

  4. Proceed to checkout.

Option 2: Use Our Online Gang Sheet Builder

If you need help arranging your artwork:

  1. Click Open Builder on the gang sheet product.

  2. Upload multiple designs.

  3. Resize, arrange, duplicate, or rotate as needed.

  4. Preview your final layout.

  5. Add directly to cart.

If you're unsure which method to use, our team can guide you.

2. What type of artwork file should I upload?

To ensure the highest print quality, we accept the following file types:

  • .PNG (transparent background)

  • .EPS

  • .AI

  • .PDF (high-resolution only)

Artwork Requirements

  • All artwork must be created in RGB (CMYK files may not print accurately).

  • Must be 300 DPI or higher for clarity.

  • Do not mirror your artwork (we print as submitted).

  • White-only designs must be placed on their own gang sheet.

If your file doesn’t meet these standards, your print quality may be affected.

3. How long is your turnaround time?

Our typical transfer turnaround time is 24-48 hours, depending on order volume and print type.

This does not include engraved, dropshipped items or weekends or shipping transit time.

High-volume or large gang sheet orders

Larger jobs may require slightly more production time, but we work efficiently to keep orders moving quickly.

4. How do I track my order?

Once your order ships, you will automatically receive a tracking number via email.

If you do not see your tracking email:

  • Check your spam/junk folder.

  • Make sure the email on your order is correct.

  • Contact us with your order number, and we’ll resend tracking information.

Tracking updates are controlled by USPS/UPS, so updates may take time during busy seasons.

5. What are the pressing instructions for DTF transfers?

Pressing instructions can vary slightly depending on your heat press, pressure settings, and environment. As a general guideline:

For DTF Transfers:

  • Temperature: 275–300°F

  • Time: 8–12 seconds

  • Pressure: Medium to firm

  • Peel: Hot or warm peel depending on your press

For Glitter DTF:

  • Temperature: 300°F

  • Time: 12–15 seconds

  • Pressure: Medium

  • Peel: COLD

For best results, always pre-press the garment for 2–3 seconds to remove moisture.

For UV DTF (Hard Substrates):

  • Peel backing slowly, apply the adhesive layer to the surface, press firmly with a squeegee, then remove the top film carefully.

6. My transfer isn’t peeling properly — what’s wrong?

Peeling issues can happen for a few common reasons:

Incorrect Temperature

Your press may be too cool or running lower than displayed.
Use a heat gun or thermometer to test accuracy.

Insufficient Pressure

DTF requires medium to heavy pressure. If peeling is difficult or incomplete, increase pressure.

Peeling Too Early or Too Late

Some transfers peel hot, others warm.
If the film resists, allow it to cool slightly.

Moisture in the Garment

Moisture creates steam pockets that interfere with adhesion.
Always pre-press for a few seconds.

If issues continue, send us photos and we’ll help troubleshoot.

7. Can I return my order?

Because all transfers are custom printed, returns are not accepted unless the product is defective.

Accepted Return Reasons:

  • Incorrect print due to our error

  • Misaligned print caused by production

  • Damaged materials on arrival

Not Accepted:

  • Artwork uploaded incorrectly

  • Low-resolution images provided by customer

  • Wrong sizing chosen

  • Color differences caused by CMYK or poor file preparation

If there is a genuine issue, we will work with you to resolve it professionally.

8. Do you offer bulk pricing or wholesale rates?

Yes. We offer discounted pricing for large-volume orders, resellers, print shops, and repeat customers.

Bulk pricing is available for:

  • Large gang sheet quantities

  • High-volume DTF transfers

  • Ongoing weekly or monthly production

  • Wholesale partnerships

For bulk inquiries, email orders@143mtd.com with your details.

9. What is UV DTF, and what can it be used on?

UV DTF transfers are a premium adhesive-based transfer used for decorating hard, smooth surfaces. They are waterproof, scratch-resistant, and extremely durable.

They can be applied to:

  • Tumblers and cups

  • Mugs

  • Glass

  • Acrylic

  • Metal

  • Wood

  • Plastic

  • Packaging

  • Signs

  • Keychains

  • Promotional products

Unlike sublimation, UV DTF does not require heat — only pressure.

10. How can I contact 143MTD if I need help?

We offer multiple ways to reach us:

Whether you need help with artwork, instructions, order questions, or troubleshooting, our team is here to support you.